SALES SUPPORT ADMINISTRATOR
THORNABY, STOCKTON-ON-TEES
full time
37.5 HOURS PER WEEK
Lindy Electronics is a leading global supplier of cable and connectivity solutions. Its UK operation is headquartered in Thornaby, Stockton-on-Tees and with over three thousand products Lindy provides installers, system integrators and resellers with the ultimate one stop resource for cables and connection technologies.
Are you looking for a challenge and in being part of a team that is instrumental in the continued growth and development of Lindy Electronics Ltd? Do you like to help and support customers to give them a great service? Do you have a good attention to detail and accuracy ? Are you able to use your initiative and resolve queries effectively? If so we would love to hear from you.
Reporting to our Head of Sales, UK
Essential Requirements:
To apply for this role, you will need:
· Computer literate and competence using systems such as Microsoft Packages such as Dynamics, Office 365 and especially Excel
· Able to assume responsibility for the completion of tasks in a timely manner
· Must be a team player who is adaptable with the ability to work on your own and with others
· Takes pride in your attention to detail and accuracy of work
· Strong customer focus ensuring that the customer experience is taken into account at all times
· Excellent at dealing with customers over the telephone, face to face and via email
· Able to use your initiative in identifying what needs to be done and being proactive in resolving problems and getting on with your day to day work
· Excellent verbal and written skills
· Be punctual and maintain good attendance.
· A Customer Service/Technical Admin background is highly desirable
· Experience of working in a Sales, IT or AV environment would be advantageous
Key Responsibilities:
· Order processing, providing proofs of delivery, generating invoices, responding to customer queries within SLA.
· Learning about Lindy products to be able to support customer queries and keep that knowledge up to date.
· Processing new business applications including Credit Applications.
· Use of Sage CRM in line with internal sales processes
· Working with the sales executives to fulfil customer requests and demand.
· Process and deal with customer returns.
· Respond quickly and efficiently to all customers ensuring an exceptional customer experience in every channel.
sALARY & lOCATION
· Competitive remuneration package in accordance with the responsibilities of the role.
· Based at our offices in Stockton on Tees, UK.
ARE YOU READY FOR A REAL CHALLENGE?
Do you want to help shape our business as we enter a new exciting phase of expansion? Now is the time to put all your skills and experience to the test.
Please use the link below apply